GENERAL TERMS AND BUSINESS CONDITIONS 

ATG:biosynthetics is focussed on marketing and sales of  bioproducts and technical and scientifically relevant enzymes. In addition to bioproduct development e.g. with new enzyme activities and other molecular-biological products, as well as services  ATG offers it's "Integrative Biotech Services - "New Technologies with high impact on New Markets".
For inquiries different from common orders and requests for product information services start with ATG's consulting efforts, and knowledge transfer. 
For the use of ATG's databases and efforts in organising non standard products, services and projects  e.g enzyme product development, consulting starts after the first initial discussions e.g. by continued phone calls. In these cases ATG reserves its right  starting to charge consulting fees. In addition ATG charges for the commissioning of quotations of projects proposals, i.e.  for project plans, calculations and efforts to organize offers from third parties. In case of resulting mutually beneficial contracts costs for initial quotations and additional efforts can be credited against.

If in any stage our services are not required anymore we do need an immediate stop note.

ORDERING AND PAYMENT DETAILS
For ordering and account details please follow the area that relates to you :
Phone Number to Order : +49 - (0) - 700 - 43637472
Euro Customers 
Non-Euro Customers (please inquire)
OFFICE HOURS: Monday through Friday from 9.00am to 5.30pm
Euro Customers 
Ordering | Payment Details | Payment Terms | Shipments | Returns Policy | Technical Queries

ORDERING
You can place an order with us by fax or telephone (see below). To order online, click here.
Telephone:
+49-(0)761-8889424
Fax : 
+49-(0)761-8889425
Cell :
+49-(0)179-6607141
E-mail: 
info@atg-biosynthetics.com
Internet:
www.atg-biosynthetics.com
Postal : 
ATG:biosynthetics GmbH
Weberstr. 40
D-79249 Merzhausen
Germany

PAYMENT DETAILS
We would like to thank our customers for their continued support and welcome all new customers to ATG:biosynthetics. 
To ensure that we can provide you with prompt and efficient order processing, as part of our customer service, we would like to outline our payment details. 
By Cheque to: 
ATG:biosynthetics GmbH 
Headquarter
Weberstr. 40
D-79249 Merzhausen,
Germany.
By Wire Transfer to:
ATG:biosynthetics International
Bank Name: Sparkasse Freiburg
Bank-Account No. : 00 100 549 12 
National Bank-ID-No. : 680 501 01
Bank SWIFT Code : FRSPDE 66 
VAT-ID-No. : DE 217 329 965
HRB : 6677
NOTE: Please quote your Invoice No. on all payments. 
All invoices are NET of Bank Charges. 

PAYMENT TERMS
All bills must be paid within 30 days after receipt of goods. Please fax a copy of all Wire and Telegraphic Transfers to our Accounts Department at the time of transfer of funds, quoting your Company name, invoice details and other relevant details. We do not require credit references. Note: We do not issue a monthly statement.

SHIPMENTS
All orders will be shipped using DHL as our freight forwarder of choice. We receive favourable discounts using DHL for all our worldwide shipments, which enables us to pass on substantial savings directly to our customers.

RETURNS POLICY
ATG:biosynthetics takes great pride in personal service and timely delivery. Our Customer Service Department is available to assist you in case a problem arises with your order. Please inspect all packages immediately upon receipt and inform us about any damages or discrepancies with your shipment. If damages occur, please retain the damaged goods, packing material, and shipping documents. Should the damage require you to return the material, please contact our Customer Service Department to obtain shipping instructions and authorization. If a product is damaged or incorrectly sent to you due to an error on our part, an immediate credit will be issued to your account. Returns accepted for items which have been ordered incorrectly may be subject to a 20% processing fee to cover disposal costs.

TECHNICAL QUERIES
To obtain information about products and applications please use either of the following:
Just call  ATG to obtain individual service or for request written product information MSDS in the Purchase Catalogue to print information on each of the products in pdf format (Adobe Acrobat).
Press the FAQ button for the most frequently asked questions and responses on our range of products.
Press the Contact Us button and fill in the Info Request form.
Fax your request to the number above.

E-CARE FOR CUSTOMERS
Our aim is to provide you with the most up-to-date information and support on our complete range of products. E-care for our Customers means making the technical information relevant and easily accessible, as well as giving you - our valued customer - the online customer support you deserve. Our experienced support staff will endeavour to have a solution to your query within 48 hours from any country worldwide.