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| GENERAL TERMS AND BUSINESS CONDITIONS | |
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ATG:biosynthetics is focussed on marketing and sales of bioproducts and technical and scientifically relevant
enzymes. In addition to bioproduct development e.g. with new enzyme activities and other molecular-biological
products,
as well as services ATG offers it's "Integrative Biotech Services - "New Technologies with high impact on New Markets". |
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| If in any stage our services are not required anymore we do need an immediate stop note. | |
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| ORDERING AND PAYMENT DETAILS | |
| For ordering and account details please follow the area that relates to you : | |
| Phone Number to Order : +49 - (0) - 700 - 43637472 | |
| Euro Customers | |
| Non-Euro Customers (please inquire) | |
| OFFICE HOURS: Monday through Friday from 9.00am to 5.30pm | |
| Euro Customers | |
| Ordering | Payment Details | Payment Terms | Shipments | Returns Policy | Technical Queries | |
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| ORDERING | |
| You can place an order with us by fax or telephone (see below). To order online, click here. | |
| Telephone: +49-(0)761-8889424 Fax : +49-(0)761-8889425 Cell : +49-(0)179-6607141 E-mail: info@atg-biosynthetics.com Internet: www.atg-biosynthetics.com Postal : ATG:biosynthetics GmbH Weberstr. 40 D-79249 Merzhausen Germany |
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| PAYMENT DETAILS | |
| We would like to thank our customers for their continued support and welcome all new customers to
ATG:biosynthetics. To ensure that we can provide you with prompt and efficient order processing, as part of our customer service, we would like to outline our payment details. |
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| By Cheque to: | |
| ATG:biosynthetics GmbH Headquarter Weberstr. 40 D-79249 Merzhausen, Germany. |
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| By Wire Transfer to: | |
| ATG:biosynthetics International Bank Name: Sparkasse Freiburg Bank-Account No. : 00 100 549 12 National Bank-ID-No. : 680 501 01 Bank SWIFT Code : FRSPDE 66 VAT-ID-No. : DE 217 329 965 HRB : 6677 |
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| NOTE: Please quote your Invoice No. on all
payments. All invoices are NET of Bank Charges. |
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| PAYMENT TERMS | |
| All bills must be paid within 30 days after receipt of goods. Please fax a copy of all Wire and Telegraphic Transfers to our Accounts Department at the time of transfer of funds, quoting your Company name, invoice details and other relevant details. We do not require credit references. Note: We do not issue a monthly statement. | |
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| SHIPMENTS | |
| All orders will be shipped using DHL as our freight forwarder of choice. We receive favourable discounts using DHL for all our worldwide shipments, which enables us to pass on substantial savings directly to our customers. | |
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| RETURNS POLICY | |
| ATG:biosynthetics takes great pride in personal service and timely delivery. Our Customer Service Department is available to assist you in case a problem arises with your order. Please inspect all packages immediately upon receipt and inform us about any damages or discrepancies with your shipment. If damages occur, please retain the damaged goods, packing material, and shipping documents. Should the damage require you to return the material, please contact our Customer Service Department to obtain shipping instructions and authorization. If a product is damaged or incorrectly sent to you due to an error on our part, an immediate credit will be issued to your account. Returns accepted for items which have been ordered incorrectly may be subject to a 20% processing fee to cover disposal costs. | |
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| TECHNICAL QUERIES | |
| To obtain information about products and applications please use either of the following: | |
| Just call ATG to obtain individual service or for request written product information MSDS in the Purchase Catalogue to print information on each of the products in pdf format (Adobe Acrobat). | |
| Press the FAQ button for the most frequently asked questions and responses on our range of products. | |
| Press the Contact Us button and fill in the Info Request form. | |
| Fax your request to the number above. | |
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| E-CARE FOR CUSTOMERS | |
| Our aim is to provide you with the most up-to-date information and support on our complete range of products. E-care for our Customers means making the technical information relevant and easily accessible, as well as giving you - our valued customer - the online customer support you deserve. Our experienced support staff will endeavour to have a solution to your query within 48 hours from any country worldwide. | |